Frequently Asked Questions

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Frequently Asked Questions

FAQ - Agent
- Installing an Agent Remotely on a Windows Box — How I remotely install an Agent on a Windows box?
- Persisting Properties Changes — I have some properties in my agent.properties file that need to survive an HQ Agent upgrade. Is there a way to do this?
- Putting an Agent in DEBUG mode — I need to see what's going on with my Agent? It's misbehaving. How do I put it in DEBUG mode?
- Resource Requirements — What are the resource requirements for the Agent?
- Root Privileges — Does the Agent need to run as root?
- Start Agent on Boot — How can I start the Agent each time a machine starts?
FAQ - General
- Agent and Server OSes — Can I run the Hyperic HQ Server and HQ Agent on different operating systems?
- Coexist with Other Tools — Does the HQ Server coexist/integrate with existing management tools?
- Companies and People Using HQ — Who's the primary audience for Hyperic HQ? What kind of companies use it?
- Environment Size — How large an environment can I support with a single HQ instance (Server)?
- Evaluations — Does Hyperic provide support for evaluations?
- Evaluation vs Buying — What's the difference between the evaluation version of HQ and the one I would purchase from Hyperic?
- Instrumentation — Do I have to instrument my applications to allow HQ to monitor them?
- Mission Critical Production — Is HQ safe for use in mission-critical production environments?
- Multi-User Support — Can multiple users share a single instance of HQ?
- Other Features — Other than monitoring, what other features does HQ provide?
- Shell and Non-UI Based Access — I'm a big fan of text-based interfaces. Does Hyperic HQ provide some sort of shell which I can use to access it?
- Supported Databases — Which databases does HQ run on?
- Supported Operating Systems — What operating systems does Hyperic HQ run on and manage?
- Supported Resources — Does Hyperic HQ support management of ...?
- Why Use Agents — Why does HQ use agents? Can I run agentless? Aren't management agents bad?
FAQ - Installation
- After Installation — I have installed the Server on my machine. Now what do I do?
- Installation Packages — Which installation package should I use?
- Java Requirements — Do I need to install Java before installing the HQ Server or Agent?
- SMTP Configuration — I'm not getting email alerts. Where can I setup my SMTP server and authentication?
FAQ - Metrics and Monitoring
- Configuring Metric Collection — Where do I find product-specific information about configuring a resource for metric collection?
- Metric Data Storage — How long is metric data kept?
- Metrics Missing from Products — Why doesn't X product offer Y metric for collection via HQ?
- Monitoring an Email Address — How do I make sure an email address is healthy? That it's not down and that it can receive emails?
- Monitoring Processes — How can I monitor if a process is running, or see its statistics?
FAQ - Product Support and Plugins
- Custom Plugins — Can I write my own HQ plugins to monitor my own applications or provide HQ support for an unlisted product or technology?
- Intrusion Detection — Can HQ be used to detect changes to files and directories? In effect, can I use HQ as an intrusion detection system?
- Log Track — Can HQ be used to monitor log files and other sources of event data?
- Network Devices — Can HQ monitor hardware devices such as routers, firewalls, switches, storage devices, etc.?
- Plugins in Other Languages — Do HQ plugins have to be written in Java? Why not Perl/C/Ruby/etc.?
- Scripting Support — Can I monitor and/or control my environment via HQ using scripts? Can they be in Perl/Python/Bash/.bat?

Frequently Asked Questions

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